How to Opt-in & Opt-out Users
from Your WhatsApp Broadcasts in Wavixo

⭐ How to Opt-out Users Automatically in Wavixo

WhatsApp requires businesses to obtain Opt-in permission before sending messages to users. Opt-ins may come directly from WhatsApp or from external sources such as websites, signup checkboxes, landing pages, or social media ads.
Equally important, WhatsApp requires businesses to provide users with a simple option to Opt-out from receiving future notifications.
This guide explains how to set up automatic Opt-in and Opt-out for your users inside the Wavixo app.

1. Go to Opt-in Management

Navigate to:

Manage → Opt-in Management
Here you’ll find all Opt-in and Opt-out settings.

2. Enable API Campaign Opt-out

Turn ON the API Campaign Opt-out toggle so users can be automatically opted out when they send Opt-out keywords.

3. Add Opt-out Keywords

To allow users to remove themselves from your WhatsApp updates, add up to 5 Opt-out keywords.
Examples of keywords:

STOP

Don’t send me messages

Unsubscribe

I don’t want updates

Steps:
Enable the Opt-out Response toggle

Enter your Opt-out keywords into the keyword boxes

Click Save Settings

Whenever a user sends any of these keywords on WhatsApp, Wavixo will automatically mark them as opted-out.

4. (Optional) Personalize the Opt-out Response Message

You can customize the message that users receive after they Opt-out.
To configure:

Click Configure Message

Choose either:

A pre-approved template, OR

A new message (regular text or template with image/video)

Click Save Configuration

Example message shown in the image:
“You have been opted-out of your future communications.”

⭐ How to Opt-in Users Automatically in Wavixo

1. Enable Opt-in Keywords

Turn ON the Opt-in Response toggle and open the Opt-in settings.

2. Add Opt-in Keywords

Add keywords that users can send to Opt-in automatically.
Examples:
Send me updates

Allow

I am in

You can also send these keywords via:
WhatsApp messages

Quick Reply buttons (e.g., “Subscribe”)

Whenever a user sends one of these messages, they are automatically opted-in.

3. Configure the Opt-in Response Message

To create a personalized Opt-in confirmation:

Click Configure Message

Choose a pre-approved template or create a new one

Save the configuration

Example shown:
“Thanks, You have been opted-in of your future communications.”

4. Click Save Settings

This activates all Opt-in keywords and response messages.

⭐ How to Ensure Your Broadcasts Exclude Opt-out Users

To send campaigns only to users who have opted in:
1. Go to Contacts

2. Click Filter

3. Under Opted In, select Yes

4. Click Apply

Now your Broadcasts will reach only the opted-in audience and automatically exclude everyone who opted out.

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